Support Services

Right Technology Partners believes in supporting our clients throughout the journey of redefining their business. We deal with businesses of all sizes across multiple verticals. Each of them comes with their requirements and budget constraints. That is why our services are focused around providing on-site and off-shore support as and when needed. Remote support assistance is offered as per client needs. Our experienced team will have dedicated members who will be the client’s point of contact in case something goes haywire. These experts work across time zones and enable us to deliver optimized solutions to our clients. What sets us apart from other support service providers is the fact that we provide comprehensive end-to-end support that covers all the different stages of the application development lifecycle.

Depending on the complexity of the project and the budget of the client, some clients ask for a complete software development team. Such a team starts off its job from the planning and design and works through the testing and deployment. The client is given dedicated support at every stage of the entire process. However, not all clients want such a delivery model. Some clients want our support on a particular application. At Right Technology Partners, the constant theme is to give our clients the type of service they need, while ensuring that we give our best shot to every single project.

We also understand that the installation of any new software or application (or up-gradation of a platform) involves many new things to be learned. For existing employees of our client’s organization, it may be a challenge to pay attention to all of that in addition to doing justice to their day-to-day work. To make the process of transition and migration a smooth one, our team carefully drafts articles specifically for different groups of people. That way, a developer will have a specific set of instructions (making things simplified for him) as well as a manager.

The support services of Right Technology Partners also include providing training to key members of our client’s organization. This is a supplementary service for those clients who prefer to have employees in their payroll take up a part of the support activities.

The advantage that clients gain by partnering with us is that our highly experienced team has a deep understanding of business processes. We study our client’s business model and then identify the core issues that are hindering its growth. We then look for ways to tackle the same while also looking for hidden opportunities. Taking all of that into consideration, a strategy is devised to simplify the complex problems that are coming in the way of the business. Tools and methods are then identified and utilized in the development of customized executable strategies. Any support that our client’s team will need in executing these, will be provided by us. In fact, based on the client’s feasibility we even redesign our approach. That way, we successfully ensure that all the critical success metrics are met.

We support end-to-end solutions spanning across multiple areas:

SERVICE DESK SUPPORT

Different tiered approach taken by us provides incident resolution and request fulfillment, from known documented issues at Tier 1 to highly complex issues such as Server Incidents, patching/updates and root cause analysis of problems at Tier 2 and beyond. Moreover, it includes end-to-end service level management that owns incident control, life cycle management of all service requests, request fulfillment process across the enterprise, optimization of services on behalf of the business, oversee IT functions and communicating with the customer. We deliver best outcomes through client’s and thier customer satisfaction by allowing the client to implement their business while managing IT costs and lifecycles of the IT processes by utilizing best industry practices.

DESKTOP SUPPORT

Our dispatch team dedicated to incident resolution, request fulfillment, and asset management execution is tailored towards optimal Mean Time to Resolution (MTTR). It also includes executive support (white glove), mobile support, provide remote support through remote control and screen sharing, enable knowledge base walk-up center and audio visual/conference room support.

MULTIDISCIPLINE SUPPORT

By bringing together service desk and desktop support into one core functional service, multidiscipline support shifts many upstream engineering support functions to the service desk enabling optimal ROI through best industry practices such as, increased self-service and automation.

HARDWARE DEPOT

We supplement a desktop support team to support asset and inventory management, software deployment as well as hardware routine updates. We integrate ourselves into existing vendor relationships and act as a key player for provisioning both hardware and software in support of IT functions.